Payment Security

Payment & Security Policy

MaxandsohWatches.com
Last Updated: 17 March 2026

Your security and trust are our highest priority. This page explains how we process payments, protect your financial information, and what buyer protections are available to you when shopping with MaxandsohWatches.com.

1. Accepted Payment Methods

We accept the following payment methods:

1.1 Credit & Debit Cards

We accept Visa, Mastercard, and American Express. All card transactions are processed securely through PCI DSS-compliant payment gateways. We do not store, process, or have access to your full card details at any time.

1.2 PayPal

We accept PayPal, including PayPal Credit and Pay in 3 (subject to eligibility and approval by PayPal). PayPal transactions are covered by PayPal’s Buyer Protection programme.

1.3 Bank Transfer

For high-value purchases (typically luxury watches), we offer payment by direct bank transfer. If you wish to pay by bank transfer, please contact us at admin@maxandsohwatches.com before placing your order and we will provide our bank details and instructions. Orders paid by bank transfer will be held until payment has cleared, which typically takes 1–3 business days.

1.4 Other Payment Methods

Additional payment options may be available at checkout depending on your location and the payment providers enabled on our platform. These may include Apple Pay, Google Pay, or Klarna (subject to availability and eligibility).

All prices on our website are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable.

2. Payment Security

We take the security of your personal and financial information extremely seriously. Our website is protected by the following measures:

2.1 SSL Encryption

Our entire website is secured with SSL (Secure Sockets Layer) encryption, which ensures that all data transmitted between your browser and our servers is encrypted and protected. You can verify this by checking for the padlock icon and https:// prefix in your browser’s address bar on every page of our site.

2.2 PCI DSS Compliance

All card payment transactions are processed through PCI DSS Level 1 certified third-party payment gateways. PCI DSS (Payment Card Industry Data Security Standard) is the highest level of security certification for handling card payments. Our payment processors include:

Stripe — PCI Level 1 Service Provider, processing millions of transactions globally
PayPal — Industry-standard encryption and buyer/seller protection
WooCommerce Payments — Powered by Stripe with integrated fraud prevention tools

2.3 No Card Storage

We do not store your credit or debit card details. All card information is processed directly by our payment gateway and is never stored on, transmitted through, or accessible from our servers. When you enter your card details at checkout, the data is sent directly to the payment processor via an encrypted connection.

3. Fraud Prevention

To protect both our customers and our business from fraudulent transactions, we employ the following security measures:

Address Verification Service (AVS): Your billing address is checked against the address held by your card issuer.
CVV/CVC Verification: The 3-digit or 4-digit security code on your card is required for every transaction.
3D Secure Authentication: Where supported by your card issuer, we use 3D Secure (Verified by Visa, Mastercard SecureCode, or Amex SafeKey) to add an additional layer of verification.
Manual Review: High-value orders may be subject to manual review, during which we may contact you to verify your identity or order details before dispatch.
Address Cross-Referencing: We may compare your billing and shipping addresses and flag orders where they differ significantly, particularly for high-value items.

If we are unable to verify your identity or payment details to our satisfaction, we reserve the right to cancel the order and issue a full refund. We will notify you if this occurs.

4. When Payment Is Taken

For card and PayPal payments, payment is taken at the time you place your order. Your order is confirmed immediately upon successful payment.

For bank transfer payments, your order is confirmed and reserved upon receipt of your transfer request. The item will be dispatched once payment has cleared in our account (typically 1–3 business days for UK transfers, up to 5 business days for international transfers).

5. Currency & VAT

All prices on MaxandsohWatches.com are listed in British Pounds Sterling (GBP).

UK customers: All prices are inclusive of VAT at the prevailing rate (currently 20%). No additional taxes apply.
International customers: Prices shown are inclusive of UK VAT. However, international orders may be subject to additional import duties, customs charges, or local taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the price shown at checkout. Please refer to our Shipping Policy for full details.

If you are paying from a non-GBP account, your bank or card issuer may apply a currency conversion fee. This is outside our control and is determined by your financial institution.

6. Buyer Protection

When you purchase from MaxandsohWatches.com, you benefit from multiple layers of protection:

6.1 UK Consumer Law

Consumer Rights Act 2015: Your statutory right to return faulty goods and receive a repair, replacement, or refund.
Consumer Contracts Regulations 2013: Your right to cancel online orders within 14 days of delivery for any reason (cooling-off period).

6.2 Payment Provider Protection

PayPal Buyer Protection: If you pay via PayPal and your item does not arrive or is significantly not as described, PayPal may refund your purchase price plus shipping costs. See PayPal Buyer Protection for details.
Section 75 Protection (Credit Cards): If you pay by credit card for any purchase over £100, you may be entitled to claim a refund from your card issuer under Section 75 of the Consumer Credit Act 1974 if the goods are faulty, not as described, or not delivered.
Chargeback Rights (Debit Cards): If you pay by debit card, you may be able to request a chargeback through your bank if goods are not delivered or are not as described.

6.3 Our Own Policies

30-Day Returns: See our Return & Refund Policy for full details.
Authenticity Guarantee: Every branded watch is guaranteed genuine. See our Authenticity & Product Condition Policy.
12-Month Warranty: On all luxury watches. See our Warranty Policy.

7. Secure Shopping Tips

To help protect yourself when shopping online, we recommend:

Always check for the padlock icon and https:// in your browser’s address bar before entering payment information
Never share your password, PIN, or one-time security codes with anyone, including anyone claiming to represent MaxandsohWatches.com
Keep your browser and device software up to date
Use strong, unique passwords for your accounts
If you receive any suspicious communication claiming to be from MaxandsohWatches.com, please forward it to admin@maxandsohwatches.com so we can investigate

8. Contact Us

If you have any questions about payment, security, or your transaction, please contact us:

MaxandsohWatches.com
Email: admin@maxandsohwatches.com
Phone: +44 7506 608408
Address: 44 Sidlaw Close, Basingstoke, RG22 5BJ, United Kingdom
Response Time: Within 2 business days (Monday–Friday, excluding UK public holidays)

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